Designed for department heads, managers, and supervisors. Teaches attendees how to understand and measure business processes.

One of the most common reasons process-improvement teams fail is that they do not establish up front the cross-organizational agreements they need to positively impact end-to-end business processes.

At Partnership Continuum, Inc., we don't start improvement activities with process mapping; we start by listening, asking questions, understanding relationships, reviewing the systems, and defining a vision of success. Only after we have cross-functional agreements in place do we implement our process-improvement program.

Our unique process-management system helps you build a world-class operation while building partnerships and gaining clarity between your functional departments.

Based on the Deming Total Quality concepts and using the Baldrige National Quality Program criteria as our benchmark, we train and coach department heads on understanding and implementing the steps and processes that will drive excellence in your organization.

This program includes:

• Defining your core business processes
• Documenting operational steps and responsibilities
• Developing a management measurement system to determine process capabilities and defect rates

Our approach is unique in the world of process improvement. Experience has taught us that it's not the processes that are usually broken within organizations. It's often the cross-functional relationships that are damaged. When you combine our partnering process with process improvement and problem-solving, you have an unbeatable, winning combination.

For information on booking our services and customizing our award-winning corporate training programs for your organization, contact us.